SPECIAL TERMS OF SALE
The following special terms ("Terms") are effective as of August 28, 2021, and apply without exception to all sales of goods, licenses of software and service offerings (the "Offerings") by Ademco Inc., and its direct and indirect affiliates ("Resideo").
A. PAYMENT TERMS
1. Standard credit terms are Net 30 days.
B. SMALL ORDER HANDLING FEE. The minimum net billing amount is $500 per order. Orders that do not meet the minimum billing requirement will be subject to a $75 handling fee.
C. ORDER HOLDS, SUBSTITUTIONS AND CANCELLATIONS
HOLDS
Postponement of delivery of any item will be accepted only if the postponement does not exceed 60 days after the original requested delivery date.
CANCELLATIONS
Order cancellations of stocked items may be accepted if notification is received prior to the product being released to shipping at least three working days before the requested shipping date. Cancellations received within six working days of the requested ship date can be made only if it is possible to stop shipment. Cancellations of non-stock or special items which are completed or in the process of being built will not be accepted.
Resideo reserves the right not to accept order cancellations and/or returns.
D. SAME DAY SHIPMENTS. Due to the potentially urgent nature of the service business, Resideo offers same day shipment on all in-stock Trade products.
Distributor MUST contact its Customer Care Representative on ALL Same Day Order Shipments, regardless of the Carriers mode of service or the order entry method (EDI, B2B, Fax, E-mail, etc.). Orders entered via B2B will automatically default to service class. Distributor MUST contact its Customer Care Representative to ensure that Resideo can accommodate a “sameday” request.
1. Resideo will charge Distributor for freight (Ground or Air) for any order received by 1:00PM Central Time that request same day shipment.
2. Any orders received after 1:00 PM Central Time with a same day shipment request will default to a request date of the next business day.
3. Standard payment terms will apply.
Additionally, for Canada Only:
1. Canadian Orders will ship via UPS International Service (shipments must be under 100 pounds).
2 .Resideo will charge the Distributor for Air Freight at UPS street rates.
3. Resideo will be the importer of record into Canada and will clear customers on behalf of the customer.
4. Exception: Shipments over 100 pounds will be sent heavy-weight air with Resideo’s choice of carrier. The customer will be invoiced for the heavy-weight air shipment separately.
E. SERVICE CLASS
Service Class is time required (in days) after receipt of your order by Resideo to ship your items. Service class does not include mail time, shipping time, etc. and applies only to business days (Monday – Friday).
To ensure that you are meeting Service Class requirements, you can leave your requested (ship) date blank and all items on the order will automatically default to service class plus travel time.
F. TAXES
The amount of any and all present or future taxes or other government charges upon the production, shipment, installation or sale of equipment covered hereby, including use or occupation taxes, shall be added to the price and paid by the Distributor, or in lieu thereof, the Distributor shall furnish Resideo with tax-exemption certification acceptable to the taxing authorities.
G. FREIGHT TERMS
1. US: Free ground freight will apply to all orders whose net value of product exceeds $5000. All freight moves on the carrier of Resideo’s choice.
2. Canada: Free ground freight will apply to all orders whose net value of products exceeds $3500, but ONLY within the country of Canada. Transportation charges (published carrier rates) apply to orders shipped via Resideo’s selected carriers. Customers may choose freight collect (paid for by customer). Transportation charges will not apply to Pick-Up orders.
H. CREDIT CARD TERMS
Resideo accepts VISA, MasterCard, and American Express. Credit card orders can only be entered via our website Customer.Resideo.com. Phone, fax or emailed credit card orders will not be accepted. No cash discount applies to these orders. Your credit card account will be charged the same day Resideo invoices you. Consult with your credit card company for their terms of payment.
I. SHIPMENT AND RISK OF LOSS
1. If this shipment is F.O.B. Resideo's facility from where the products are shipped, Distributor's liability shall cease upon delivery to the carrier at the F.O.B. point. Title and risk of loss or damage to the goods shall pass to the buyer upon delivery to the carrier. If delivery by carrier is delayed by the Distributor, the goods shall be held at the Distributor's own cost and risk.
2. Any claim by Distributor for any shortage in any shipment must be reported to Ademco's Customer Service Representative referenced on the shipping documentation within thirty (30) days of delivery by carrier on behalf of Ademco. If noshortage is reported it shall be conclusively deemed that the Distributor received the
quantity of goods shown on Ademco's shipping documentation.
J.INVOICE DISCREPANCIES
1. Invoices with disputed amounts must be paid short the disputed amount within the invoice terms. Detailed back up information regarding each dispute must be included with the payment remittance and sent with payment to Resideo's bank.
2. Invoices disputed for the entire invoice amount must be brought to your Credit Analyst's attention immediately and no later than the invoice due date.
K. RESIDEO DISCREPANCIES
1. Items received by a customer due to Resideo error may be returned with a copy of the packing list or purchase order (transportation prepaid) with the approval of your Customer Care representative. Credit will be issued for the full invoice amount of the items returned as well as transportation charges.
2. Requests to return items must be made within 30 days of receipt of merchandise.
L. RETURNS GOODS PROCEDURE or ACCOMMODATION RETURNS:
Return Goods Authorization (RGA) Policy
1. Requests shall be made to your Resideo Sales Rep with a copy of the invoices and the reason the accommodation return is being requested.
2. Minimum value of return will be $50 per purchase order. Multiple invoices on the same PO can be added to obtain the minimum.
3. Restocking Fee for accommodations returned goods are as follows:
Returns made less than 2 months from date of invoice 20%
Returns made 2 to 4 months from date of invoice 30%
Returns made 4 to 6 months from date of invoice 40%
Returns over 6 months from date of invoice are not accepted
4. Requests over $5,000 require additional internal approvals.
5. Credit will be issued for the invoice amount, less restocking fee.
6. Goods must be securely packed to reach Resideo without damage.
7. All transportation costs must be freight prepaid.
8. Send freight prepaid returns to the address indicated on the Return Goods Authorization Form.
